Simrans Return Policy :

Returns and Exchanges:

Simrans hopes you love the gear and clothing you buy from us. And we understand that sometimes things don't work out like expected. But we also know that skateboards and skateboard accessories are different from most consumer products, so we use the following guidelines to be fair to everyone:

All returns and exchanges must be put into motion within 7 days of the original purchase date

First, call us at 336-626-8200 or email us at here for a Return Authorization number (RA#).

The Return Authorization number MUST be written on the outside of each box returned. This is how we know it's a return when we receive it, so we can only accept boxes with an RA#. We don't read minds!

When shipping a product back to us you must use a traceable means of shipment - like UPS, Fed Ex, or USPS traceable. Sorry, NO COD's!!!!!

Please be sure to insure the package for the FULL value when shipping

You, the customer, are responsible for all freight costs involved in returning a product to us unless the product is deemed defective by us and an exchange is issued. If it's defective, then we'll reimburse you for the freight.

When we receive your package we will fully inspect the product. After it is judged OK for return we will re-ship your exchanged goods to you, but you will have to pay any difference in price and the freight. If the item was returned for a refund we will then credit your card for the amount of the order, less the freight costs (in other words, customer always pays the freight except for defective products)...

Under no circumstances will Simrans accept returns on closeout and sale merchandise

In the event of a return for a refund on an item purchased with FREE SHIPPING, we will refund the purchase price of the goods LESS the shipping charges incurred (the only exception to this rule is if the item is deemed defective or a warranty issue)

Refused Shipment / Unauthorized Merchandise Returns
In the event a customer refuses a shipment from Simrans, that customer will be responsible for a 20% restocking fee plus the original shipping and handling charges. In the event a customer returns merchandise to us without first calling for an RA# customer will again be responsible for a 20% restocking fee and the original shipping costs.

Damages
If you receive a shipment that appears to be damaged, contact us right away. If possible, you should also point out the damage to the carrier. Make sure you save all packaging materials until the issue is resolved.

Details
Most of these are pretty obvious, but it's a good idea to review them before you arrange shipment.

Skateboards:

once gripped, skateboards cannot be returned for any reason or under any circumstances.

assembled skateboards are not returnable or exchangeable under any circumstance unless purchased that way;

any trucks wheels or other skate accessory will need the full package and be in brand new, unopened condition to be considered for return

Apparel:

all apparel and accessory items must be in brand new condition to be considered for returns and exchanges; under no circumstances to we allow any goods to be returned to us that have been worn and/or washed; any tags that are on the garment and items when you receive them must still be attached when you return them or the item will not be returnable.

If you have any questions or comments about our return, exchange, or warranty policy please feel free to give us a call or drop us an email as we will be happy to assist you

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